Payments for New Castle County sewer bills are now due March 22. (Photo by Eliobed Suarez on Unsplash)
New Castle County is giving residents three more weeks to pay sewer bills that it says were delayed in the mail.
“When our office was alerted that residents had not received their annual sewer bills as expected, we immediately investigated the situation and learned that the delay had been caused by operational changes at the United States Postal Service, County Executive Matt Meyer said. “County residents should not be held responsible for these delays, and so I ordered the three-week extension.”
The county says residents should expect their annual bills by Friday, Feb. 16. Payments are now due Friday, March 22. (This reporter’s bill carried a Jan. 22 billing date, was received in the mail Feb. 12 and was due Feb. 29.)
Residents who have not received their bill by Feb. 16 should call the county at 302-395-5340.
Residents can at any time view, download and print the bills through county’s Parcel View system.
Sewer bills can be paid online fee-free through an Online Payment Center with credit cards (Visa, Mastercard, Discover and American Express), debit cards, eChecks, ACH, PayPal, PayPal Credit and Amazon Pay.
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The extra time is important, because, as multiple people posted on Facebook and Nextdoor, the county charges interest on late payments. It’s 6% to start, plus a subsequent penalty of 1% per month.
Most online comments were negative, complaining about the earlier difficulty in reaching someone to help, being frustrated by the finickiness in filling in the fields of the Parcel View system and kvetching about the post office, politicians and bureaucrats in general.
At least one person found a silver lining. Marina Reineman printed her bill from the Parcel View page and mailed her payment at the post office. “Got home and guess what was in the mail today!!!” she wrote on Facebook, ending her post with an upside-down smiling emoji.
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