Wilmington to launch new billing system July 7

Wilmington will launch a new online billing system, Enquesta, on July 7, designed to streamline payments for utility services, property taxes, and code enforcement fees. (Photo courtesy City of Wilmington)

WILMINGTON— The city will launch a new online billing system, Enquesta, on July 7, designed to streamline payments for utility services, property taxes, and code enforcement fees, replacing the platform that has been in use since 2006.

The updated system will allow residents to consolidate all their bills into one portal, review water usage and property valuations, track payment histories, and receive text or email alerts about account activity. Other features include the ability to set up Autopay, store payment methods securely, apply for payment plans, and dispute charges online.

Customers who enroll or update their account in the new system will receive a $5 credit on their first utility bill.

Most customers will see no change to their paper bills. However, those who pay online will need to create a new username and password starting July 7 by visiting the City’s website. Although payment information will transfer automatically, a password reset is required for security purposes.

Temporary service interruption

To facilitate the transition, a seven-day blackout period will occur. The last day to make online payments through the current system is June 29 at 5 p.m. From June 30 through July 7, customers will not be able to use the online portal, though one-time guest payments will still be available. Payments can also be made by mail or in person during this period. Full access to the new portal begins July 7.

Support and scam alerts

Wilmington’s 311 Call Center will assist residents during the transition. Customers are encouraged to provide an email and phone number to receive account updates.

The City is also warning residents to be aware of potential scams during the system change. Officials emphasize that:

• No one from the City or Wilmington Water will call residents to ask them to sign up for the new system.

• No one will call to request personal or financial information.
  

Claudia Estrada

Claudia is a Philadelphia-based journalist and reporter passionate about storytelling that informs and engages the community. Claudia, a proud Temple University graduate, has built a career covering impactful stories and creating compelling content across digital and print media platforms. With a strong background in writing, editing, and research, Claudia has worked on various topics, from local news to in-depth features, always striving to deliver meaningful and accurate reporting.