The new My-NCC app guides users through several pages to report concerns about New Castle County parks.
Users of New Castle County’s 250 or so parks now have a free app for reporting non-emergency maintenance concerns about them.
“Just snap a photo and submit it using the app,” the county writes on the introductory page for the My-NCC app.
“Requests are automatically added to our work order system, allowing our teams to respond quickly and efficiently,” the description continues. “The enhanced location features of the app provide added accuracy.”
The app is available for Android devices by selecting Google Play My-NCC and iOS devices by selecting App Store My-NCC. People can also submit service requests from a desktop computer by going to Park Maintenance Requests on the county website.
In the first two months since it was launched, the My-NCC app has been downloaded onto 32 mobile devices, a county representative said.
Ten requests have been completed, and nine are active. The turnaround for completion is about five days.
Reporting concerns goes through multiple pages: the home page, a new request, adding photos, giving details about the issue and the person filling out the form, pinpointing the issue on a map and finally generating a page that acknowledges that the request has been made.
“A geo-location tag is automatically attached and sent to park maintenance staff for faster turnaround,” the county announced.
Only for county-operated parks
“The app only works in county-operated parks, and it automatically detects duplicate requests and prompts residents to follow the original request.
“The platform also provides transparency to manage park service requests from creation to resolution – engaging residents with positive touchpoints throughout the process.”
Users can also create their own “watch areas” to receive notices about progress for all the requests tied to a particular park – not just the ones they submitted.
Graffiti, broken playground equipment, overgrown grass or damaged property are examples of issues that the county is interested in hearing about.
My-NCC was developed by the county’s information systems and public works departments to empower residents, the announcement said.
The app’s slogan is “see, click and fix,” and Google Play gathers about 150 apps for various jurisdictions under that theme, going alphabetically from Alabaster, Alabama, to Zelienople, Pennsylvania.
People interested in the My-NCC app should double-check that they have the right one before they download it, because similar names are used by multiple apps, including ones for Nassau Community College and New City College.
“We pay bills on our phone, we get directions on our phone, and now our constituents can be some added eyes and ears for their community and regional parks,” New Castle County Executive Matt Meyer said when the app was launched.
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