Kirily of Make & Mellow Named Downtown Wilmington’s December Customer Service Champion

Image Courtesy of Downtown Visions

At Make & Mellow, Kirily does not simply sell candles. She helps customers craft moments

By Jamie Kleman | Contributing Writer | Delaware Live 

Downtown Wilmington’s December Customer Service Champion is Kirily of Make & Mellow Custom Candle Bar, where candle making is about more than fragrance. It is about creating a welcoming experience from the moment a guest walks through the door.

At Make & Mellow, Kirily does not simply sell candles. She helps customers craft moments. Each visit begins with conversation, curiosity, and connection. Guests are invited to explore scents, share what they love, and take their time building a candle that feels personal and meaningful. Kirily’s thoughtful approach ensures that every guest feels comfortable, heard, and supported throughout the process.

Her passion for customer service is rooted in people. Kirily believes that the best experiences come from genuine connection. Whether someone is visiting for the first time or returning to create another candle, she makes an effort to meet them where they are. She listens carefully, offers guidance without pressure, and encourages creativity, even for guests who are unsure where to begin.

That attention to detail is what sets her apart. Customers often remark that Kirily remembers them, along with their favorite scents or the stories behind previous candles. This level of care turns a simple retail visit into a relationship, one built on trust and warmth. It is also what keeps customers coming back and recommending Make & Mellow to friends, family, and coworkers.

Make & Mellow Custom Candle Bar is designed as an experience, not just a storefront. Guests blend fragrances, name their candles, and leave with something they helped create. Kirily’s role is central to that experience. Her calm presence and enthusiasm help transform candle making into something joyful and accessible, whether someone is crafting a gift, celebrating a milestone, or enjoying a quiet creative break.

Being named Downtown Wilmington’s December Customer Service Champion recognizes the impact Kirily has on the community. Exceptional customer service is not just about efficiency or product knowledge. It is about making people feel welcome and valued. Kirily embodies that philosophy every day, helping Make & Mellow stand out as a place where customers feel at ease and inspired.

Located at 1330 North Washington Street, Make & Mellow Custom Candle Bar has become a favorite destination in downtown Wilmington. The shop’s inviting atmosphere, combined with Kirily’s dedication to thoughtful service, makes it a place people remember long after their candle is lit.

As Wilmington continues to celebrate its small businesses, Kirily’s recognition is a reminder that great customer service can elevate an experience and leave a lasting impression. Visitors are encouraged to stop by Make & Mellow and see firsthand why her approach to hospitality has earned her this month’s honor.

Staff Writer

Delaware LIVE collaborates with a network of professional journalists to cover a diverse range of stories across various fields.  Staff Writers include experienced journalists and young professionals.  If you have questions, please feel free to contact editor@delawarelive.com or our publisher, George D. Rotsch at George@Delawarelive.com