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Wednesday, May 12, 2021

911 outages aren’t connected, state official says

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Problems with 911 service on Sept. 28 and Monday aren’t connected, a state official said, and the causes are still being researched.

“Our state 911 administrator is working closely with 911 network providers to determine the extent and cause of this disruption,” Gina A. Chasanov, chief of community relations for the Department of Safety and Homeland Security, said Tuesday.

“There is no direct connection with the previous 911 outage that occurred last week.”

The two outages differed.

 

Delaware State Police dispatch centers experienced a statewide interruption in service on Sept. 28, police said. Monday’s outage affected cell phone subscribers in Kent and Sussex counties, police said.

On Monday, “while some calls were rerouted to call center administrative lines, other calls were unable to connect,” Chasanov added. “Cell callers were immediately advised to text 911 or call administrative phone lines in case of an emergency.

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