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Friday, January 15, 2021

Summer Reading List: A Biz Book About The Revolution

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Brian DiSabatino
Brian DiSabatino
Brian DiSabatino is President of EDiS Company, a family owned construction company founded in 1908. In addition to family, Brian has a love for business, community, fishing and food.

On my list of reading this summer I have plenty of spy novels and historical biographies.  For my business reading, I chose a book where I know the authors, two experts in the study of customer thinking.

How many of your customers have over 5,000 followers on Linked-in, Facebook or Tweeter?  So, instead of telling five people about their service hiccup with you, they can now instantly tell a thousand times that number!  It would not take many unhappy customers to cut a sizeable dent in your bottom line and brand reputation.  With customer expectations up 33% over this time last year, you are very vulnerable to a today’s wired and potentially dangerous customers.

Wired and Dangerous: How Your Customers Have Changed and What to Do About It is a must-read for anyone with customers in this cyber age.  Zappos CEO Tony Hsieh raved about this book; Lou Dobbs declared it “an irresistible page turnings look at today’s empowered customer.”  I am happy to recommend this new book written by my friends Chip Bell and John Patterson.  Count on it giving you a whole new look at how to serve today’s new normal customer in today’s not-so-normal world.

Here is the Amazon link: http://www.amazon.com/Wired-Dangerous-Customers-Changed-Business/dp/1605099759/


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Sisters bask in $75,000 prize, camaraderie in Calif. sun

‘We went out with the attitude of having fun,’ Patty Vattilana said. ‘And there was so much fun being together.’

Delaware father and son charged in Capitol riots

Kevin Seefried and his son, Hunter Seefried, were among the first to enter the building. A photo of Kevin holding a Confederate battle flag went viral.

Bill to allow restaurants to continue selling takeout alcohol sails through House committee

Both had been set to expire March 31, and if passed by the General Assembly would expire in March 2022.
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